Dangerous faulty machine do not buy from this company!I spent £600 on a LG washing machine 7 months ago - it stopped working.. after calling the support team I was told to try a few things to fix it myself such as pouring warm water into the drum, unplugging and resetting the machine and trying cycles - none of which worked so they booked for a repair 11 days later. The day before this appointment it was cancelled and rescheduled to a week later. When I called to discuss this as I am a working mum with a toddler and have been struggling with visits to the launderette. They told me to call the repair company which I did - they told me to call back LG - I called back LG and I had to wait 2 days for someone to call me back, which they didn’t. Once eventually the repair man came to check the machine, he told me that the machine was delivered faulty as the error was made at point of manufacture. He said that the concrete slab inside the machine wasn’t screwed in properly so after time it has smashed to pieces and has severed the temperate gage wires inside. He said to keep it unplugged as it was dangerous and if I had touched the drum in the wrong place I would be electrocuted. I then had to wait 2 days for the report to get back to LG for them to speak to me about it. I called back 2 days later and of course, the complaints team aren’t in on Saturday. Oh and now it’s bank holiday so they won’t be in until Tuesday. So it will be at least 4 weeks until I might find a resolution and another week of having a dangerous appliance in my house with my 2 year old child. I am disgusted at the customer service by this company and their obvious lack of safety protocols before providing customers with products. I will be expecting a full refund for my faulty dangerous appliance and for LG to collect it from my house, plus compensation for all of the laundrette services for the past 4 weeks.
