I recently made a purchase from LG. com, expecting to receive all the promotions that were clearly advertised on their website, including a **Free Pedestal Drawer Deal** for each washer and dryer. The promotional banners were prominently displayed, and I was confident in my purchase. However, after receiving the items, I was shocked to find that the free pedestals were not included, nor were they installed as promised. . This turned out to be nothing more than a classic bait and switch.While I did receive the $100 off for buying a washer and dryer pair and the free installation, the pedestals simply never arrived. After contacting LG multiple times, I was given a ticket number (747371) but have yet to receive any follow-up. I’ve called four times, left three voice messages, and sent four emails, all with no response. The few times I managed to speak with a representative, the language barrier was a significant issue, and communication was incredibly difficult.It’s been extremely frustrating to deal with this situation. I feel completely ignored and scammed by LG. com. I was even supposed to speak with a supervisor, but that never happened. At this point, I’m not even sure if the ticket number is real.**Do not buy from LG. com. Their promotions are deceptive, and their customer service is non-existent. I would strongly advise against purchasing from this company if you value honesty and support. Life is certainly not good when dealing with LG.
