I closed my Law office in June 2024, but remained licensed as a lawyer so I might pick up some per diem work. I contacted customer service in July and asked to cancel. I was told that to cancel I had to have a service rep. I was advised they would have one contact me . Instead they continued to send bills and overdue notices to which I continued to reply to tell them I was cancelling and they had not contacted me, and of course that I wanted the invoies after the date of my call voided. Finally I was contacted by Email In October . Despite all my previous requests they again wanted confirmation I was asking to cancel. It was given. They confirmed that they would cancel and waive payments but REQUESTED CONFIRMATION FROM THE LAW SOCIETY I WAS RETIRED! I am appalled at the temerity of the organization To require any explanation as to why I cancelled the service, but more offended that I need proof, which I view as akin to requiring their permission.
