As others have mentioned, my insurance went up based on information from LexisNexis. I too have a nearly perfect credit score and pay off my credit cards in full each month. I attempted to get my Consumer Disclosure Report, which I had to request online. It took them six sheets of paper to provide me with a link, not the report, but a link supposedly to the report along with a PIN. It took several tries, but the PIN finally worked. Why didn't it work the first half dozen times I tried? That's anyone's guess. I then had links to two pdfs. But both links gave me an error message! Are you kidding me??? I tried emailing and got this response: "Your comments and questions are very important to us. Unfortunately, we are unable to authenticate your identity and therefore cannot process your request." It then proceeded to give me reasons why the authentication process may have been unsuccessful, all of which had to do with submission of documents that were at no time requested. I'll try calling but I don't hold out much hope based on other reviews.