I am sorry to say that every aspect of Lenovo's Warranty Repair service - on a mini-tower H50-55 desktop - was a failure. (A) Initial warranty vetting system kept rejecting my product Ser No. by pulling up a completely different product. (B) Although this PC was still in Warranty period, I had to wait on a "Case Manager" to approve my dead motherboard complaint. (C) 1st line support staff are based overseas, cannot understand the fault descriptions, and need 72hrs to get a US case manager to consider repairs options. (D) Waited nearly 1 month for Repair Center to send me correct-sized carton with which to ship my PC to the Repair Center. (E) First carton which arrived after 10 days was designed for a 20inch PC Screen; Second box which arrived was for a Tablet; Finally a USA case manager manually shipped an appropriate carton for a mini-tower from a separate location (i.e. not from the Repair Center).============================================= REPAIR PROCESS ================= After 2 weeks PC was returned with following issues: (F) Replaced motherboard and replaced HDD. However, the HDD arrived with Lenovo Support product key - to match the replaced motherboard, I guess. (G) But MS Store rejected this Support product key when I tried to buy an upgrade of Win10 Home to Win10 Pro. So now I was stuck with a Win10 Home system! (H) 3 mos later, the motherboard died yet again. Fortunately I had developed a relationship with the US case manager, who took pity on me and agreed to send me a new PC as a replacement, instead of insisting on yet another motherboard repair. (J) After reviewing the specs for this PC I concluded the motherboard problems likely stemmed from the pathetic 120Watt power supply unit. Although the mini tower case was small, and the weak PSU was very small, I did find a good brand 500Watt PSU that filled the PC case. ===========================CONCLUSIONS================== After having purchased 3 Thinkpads from Lenovo, back in the days when its great service (IBM caliber) differentiated it from Dell, HP, etc. I wouldn't touch another Lenovo product. Like most US airlines, Lenovo has steadily shaved the quality of its Support services, till there is no longer any pedigree left in the Lenovo brand.
