I ordered a laptop on their website on 10th Oct. 2019 from New Zealand. At the time of ordering, they said and in the invoice, they printed that it will be shipped between 16-18 Oct. and as per their customer service would be delivered within 3-5 business days. The order tracking showed 18th Oct. as expected shipping date and 29th Oct expected delivery date till 17th Oct 2019. On 18th Oct when I tracked the order again, its expected shipping date was showing up as 23rd Oct and delivery date was showing up as 1st Nov. when I called their customer service, they said that it takes 3-4 weeks to ship the order and another couple of weeks to deliver. Now my question is why if they knew they didn't put the shipping date and delivery dates correctly. So basically the website will keep on changing the date for 4 weeks by 4-5 days every time and they expect the Customer service to keep the customers calm and order intact.Its looks like a sales tactic but in reality its a lie, miscommunication, miss-commitment and making fool of their customers, who are paying for their lives. I am extremely disappointed by such experience from a company that is owned by IBM, and in future not looking to even go closer to their products/website of Lenovo or IBM buying is a separate thing.Only by the shipping date, one can understand how many lies they would speak regarding the configurations of their laptops, mobile phones and that go unnoticed buy non-technical consumers. That's called brand corruption.
