I have never had so much drama trying to get a simple issue sorted. I bought a lenovo laptop which had a minor issue with the screen I asked if this could be fixed under warranty and since the laptop was new I was told that it could be exchanged. I verified twice that I wanted an exchange rather than a refund as laptop was bought in sale and issue looked like it could be fixed easy enough. I get confirmation from digital river/ lenovo that the replacement laptop is available and would be shipped to me as soon as i follow instructions to send off the original laptop. After sending the laptop and waiting for a couple of weeks I start enquiring where the new laptop is. No one in digital river has a clue until it eventually turns out they cancelled my order for the replacement laptop without telling me. So I send a laptop and didn't get any back. I have so far wasted hours of my life since dealing with these people and everytime I have to start from the very start as they don't keep track of anything and each one has a different opinion on what can or can't be done to rectify this problem. Also they don't really seem to acknowledge it's their fault. Absolute clowns.
