I ordered a Thinkpad X1 Gen9 more than 12 days ago from Lenovo.com Thailand. Before I order chat support told me to order from the "ready to ship" category, if i wanted to get the laptop faster (website said delivery estimate 5-8 days) First they didn't confirm my bank transfer payment, and it took several tries on the phone support to get connected (waited 30-45min each time with no answer) to get through to a lady. She confirmed the payment, but then told me that it would take 1 month+ before they will start to ship the laptop. I of course wasn't satisfied about that, as the website + chat support said 5-8 days estimates, and I need the computer now for work. So I told her to get back to me with a serious estimate on the delivery, and now 8 days later, and several tries to get answer regarding the order status - I still haven't received any reply. Today I couldn't get through the phone support again, and no answers on the email I send. I ordered a laptop from a company I always thought was a well known computer brand, and I must say, I'm honestly chocked about this service. They are not transparent regarding delivery estimates, but still taking your money, upfront, for cashflows. So be aware if you expect to get a laptop within these delivery days, as there website says - if you need the laptop here and now!
