lenovo

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IdeaPad Flex 5

DO NOT BUY LENOVO. Their product (Ideapad Flex 5) was shipped to me with a broken/defective keypad. Although the problem was discovered over time, and we spent some time troubleshooting software issues on our own, we did not get in touch with Lenovo until 5 days after their 30-day return policy. It has been a nightmare trying to speak with anyone above a technical representative. No one would allow me to speak with a customer care representative... My sone is now without a computer for at least 10 days into his summer school session. DO NOT BUY LENOVO

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Date of experience: Jun 10, 2022