Ordered replacement parts and some missing pieces from some kits before Brexit. They still have not been despatched. The order number gives an error on their website. You cannot contact customer services by phone and the web chat is disabled. I enquiring where my parts were by email 10 days ago and no reply.and an update.after posting this review I received thisThanks for getting in touch with us.I'm sorry for the late response. We're currently experiencing a high volume of calls and emails, but we're trying really hard to get back to everyone as soon as possible - thanks for bearing with us. :)I also want to apologize for the delay in dispatch of your order. We are currently experience long delays in our Bricks & Pieces warehouse due to the number of orders coming in so your order hasn't been picked just yet. However by the looks of it this order should be picked for you and shipping out super soon. As soon as it leaves the warehouse we will send along a shipment confirmation email and from there these should be with you in 7-10 working days.I hope this helps and thank you for your patience with us during these incredibly busy times. Please don't hesitate to reach back out if there is anything else we can help out with. Have a great day!!We want to make sure we're doing a good job for you, so you’ll always find the link to a four-question survey in our emails. Please tell us how we did today:Unfortunately for replacement bricks you have little choice but would recommend to go elsewhere to purchase full kits etc. as there service is non existant.
