I have a discontinued Lego set my son was given as a gift several years ago. At the time we must have opened it and taken a few figures out of the first packet of pieces, but left all the others intact.. and the set then sat in the cupboard for several years. We recently got it out again and realised several key pieces were missing - cue a call to Lego UK Customer Services, which turned out to be a delightful, incredibly helpful and actually enjoyable experience! The two CS reps I spoke to couldn't have been more knowledgable, helpful or enthusiastic if they'd tried. Honestly - I was blown away. They were genuine Lego lovers... or dare I say, geeks! They happily helped me work out what I needed and the pieces arrived promptly and the set is now complete again! Truly 5* service. Thank you Lego!
