Order placed 13/9. DPD (how is that company even still in business??) notified me of delivery on 20th. I noticed a van sitting outside my home a few days earlier on 17th but no one got out of the van. I then receive an email saying "sorry we missed you! Instructing me to collect the parcel 11 miles away in a rural garage. No contact number no email no way to contact DPD, just go collect my parcel myself. I contacted Lego who said they would have it returned to their warehouse and refund me within a few days. Seven weeks later, I the item was returned to Lego warehouse but I have just been told it takes 15 working days (3 weeks) to "process" the return and a further 5 to make the refund. Eight weeks in total to get a refund for an item that was never delivered. It wouldn't have taken 20 days in 1973 for goodness sake so to justify this amount of time, a total of 24 working days from the date they received it back in their warehouse is outrageous. But they do it because they can get away with it. Again.
