lego

2.5
2.5 from 679 Reviews and Ratings
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Terrible returns process

Needed to return a set due to my partner also ordering the same set without me knowing .I checked the DPD tracked return and it said it had been delivered back to lego 10 days ago , however the lego site stated it was still waiting for the return to arrive , when i questioned this with the Lego customer service they tell me it will be 4 to 6 weeks before it is processed and nothing will update untill then. How can it take this long just for someone to scan the returns label to confirm its arrived or is it a scam to keep my £250 for as long as possible or hope I forget to chase in 6 weeks and never get it

1
Date of experience: Dec 20, 2022