AWFUL CUSTOMER SERVICE. Placed a large order with Lego but I had to return the products due not anticipating how big the builds actually were. Returned items were delivered back to Lego months ago but they are refusing to refund as they can’t find the items in their warehouse. I fail to see how this is my problem? I’ve provided a tracking number to prove these items were delivered AND signed for by them and I’m still here months later trying to regain my money back. I’ve had to reach out to my bank and file a formal dispute. Dubious business practice by what I thought was a very reputable company.
