lego

2.5
2.5 from 679 Reviews and Ratings
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Staggering lego ineptitude

If you can find the same Lego item on Amazon buy it from there. The Lego delivery system is staggeringly inept, as are Lego.The dpd driver pulled up in front of my house while I was looking at the van through the window and he was on cctv. He didn’t get out of the van but I received a message saying the parcel couldn’t be delivered as there was no one at home. A lie. I had even said to leave it in the porch if I was out.DPD then said it was at the local post office so I went there every day with the tracking number and qr code and it hadn’t been delivered there. I then got a message saying it had been returned to the Lego shop.During all this I emailed Lego asking what is going on and didn’t receive a single reply.It missed my daughter’s birthday even though I ordered it three weeks beforehand.They should have their card banking facility withdrawn as they do not demonstrate adequate responsibility as an online retailer.

1
Date of experience: Nov 07, 2024