This is a generous 2 stars, just trying to be fair.I've placed an order, used their quick checkout option, confirmed my PayPal like you do everywhere else and that's it, order confirmed. At no point I was asked about the delivery address, they've used one from my PayPal, which I unfortunately didn't update in a while. I've messaged them within 3 minutes of it to report this and perhaps change the address for the correct one before it's delivered. They got back to me next day, explaining to me that they can't do that. I had to get legal advice from a family friend, and because at no point during the checkout LEGO haven't asked for my address, I had some rights - so we followed up, also told them to cancel the order if they're not able to reroute it. So they asked me to place another order (good job I didn't!) to make sure I'll get my parcel on time, and they'll reroute the parcel back to themselves and give me a refund. Glad I didn't take their advice because none of it ended up being true... I didn't know the people living at my old address but they were kind enough to give this parcel to their landlord who luckily still had my number. It wasn't a short drive but I ended up with my parcel at the end.BUT THE FACT that your support team not only neglected me, they had to be reminded of the consumers law to take it seriously and then just lied to me... I just wouldn't expect this from such a well positioned company... I'll personaly make sure that none of my family members ever buy anything from them ever again.
