We placed an order for 'best seller' parts and a 'standard part' on 22nd November 2024 and at the time of placing our order the website stated '28 business days for dispatch' for the standard part. This has since been changed to '40 business days for dispatch' which is totally unacceptable to change a service agreement after an order was placed. Our 'best seller' parts arrived approximately 2 weeks late and only after contacting Lego three times did an Lego Expert use their common sense and send out a replacement order.Our 'standard' parts order is still stating 'in warehouse' today (10/01/2025).We started building with Lego in March 2024 and have been told by Lego that all 'standard' parts are taking so long to be dispatched due to 'improvements to the warehouse'. Obviously these 'improvements' are/have not worked and it is time Lego accepted this.It is no wonder that lots of people have turned to other brands now due to the high costs and terrible customer service from Lego.
