lastpass

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Closed account but LastPass still trying to bill

I closed my LastPass account early in 2024 because my virtual assistant couldn't access my accounts on her end, despite contacting customer service several times. Now that it is 2025 I am now receiving emails, 2 since New Year, stating that they are unable to bill me. Why would you be billing me if I closed the account and received notification that I would not be billed.

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Date of experience: Jan 10, 2025