I’ve been with LastPass since about 2010. It’s the only password manager I’ve ever had. I’m going to have to leave now, though. Trying to log in on the Android app, browser extension, or the browser vault is a huge chore. I noticed recently on the browser extension that they added the ability to send me SMS texts to receive a code. This tells me two things: first, the obvious, is that you know that the extension is having difficulty working, so you added this functionality. Second, I’m paying LastPass for a service to provide a passwordless experience, authentications, and other such items, yet you need to text me a code via SMS to get into things. It doesn’t even make sense.I’ve spent six months trying to fix this garbage. I’ve had the same master password the entire time, yet I type it in multiple times and it tells me it’s the wrong password. If I get past that problem, the authentication for the browser extension is the next issue. Sometimes it gives me the passwordless option, which I have to go to the LP android authentication app. Most of the time, this doesn’t work. If I hit accept in the android authentication app, it just asks me to give my email and master password to sign in on the browser extension. Lather, rinse, repeat. Okay, I’ll try using the LP authentication app. Every time it’s the wrong code. I break down and have to ask for SMS over and over. I’ve reinstalled everything LastPass so many times I’ve lost count. I’ve turned passwordless options on and off. I’ve turned the multifactor thing on and off. I’ve done everything I know how to do and I know how to do a lot. Customer support is non-existent. Six hours ago I thought I’d try to upload some photos to get identification of five or so flowers. I haven’t done that yet because I’ve spent the last six hours trying to fix LP. I received access to my vault via browser just once briefly so I tried to export my passwords. It was almost impossible to complete this task, but I finally succeeded. Did it download an Excel csv file? No. It opened my passwords in plain text on in a browser tab. Oh my god. What?I could write about how horrible LP is for the next six hours, but I won’t. Just don’t. Your stress levels will thank you.
