I am out of my mind today. My daughter's birthday is Monday. I ordered her a cake 3-4 days ago from Kroger from the only person in the bakery that was chinese or japanese..whichever and didn't speak great english. She was nice though. I special ordered this cake. Tonight when I picked it up..it was brought to me in a huge box. It was not enclosed in any container of any kind. Just sitting in the bottom of this box. I thought..this is odd. When I got home I thought..what am I gonna put this cake in until my daughter arrives next week, I don't have a cake holder. I got cake out and this is what I saw...a lopsided cake. WTH happened? I was furious. The box was one thing but then I get a lopsided cake? REALLY? So I call up to Kroger and spoke with this same lady (in fact she's the only person I have seen in the bakery and dealt with on all occasions) She didn't seem to hear anything I was saying. I told her about the cake. She said nothing she could do until tomorrow, she was closing. I said is there a manager to speak with. She said this isn't my dept, I am only covering. THATS FUNNY..3-4 days ago she took my order in the store. LIAR. Then I asked if there was a manager to speak to. She said no, I would need to call back tomorrow. I said is there not a manager on duty? She ignored me. I asked again. She said no...no manager. I started screaming and cussing at this point and demanded to speak to a manager. She put me on hold. A guy gets on phone and I asked if he was the manager, he said yes his name was Tim. (LIE number two from her). I told him about what happened. He said bring the cake back for a full refund...and to just go to one of the front registers, so I did. I told him I would just go elsewhere to order a cake. His reply, "OK". (Why didn't TIM show up to apologize and see for himself and tell me to just keep the cake?) I showed the guy at the register. I had him pull out the cake to take a look. He was shocked at the cake. Anddd, my daughter's name isn't even centered in the cake. What kind of service is this? Kroger should have apologized for such a mess they made. I went down the street to HEB and ordered a cake from them. They had 10 people working in the bakery and was ready and willing to go out of their way to help me. Kroger lost me forever. NEVER EVER will I order a cake from them again..EVER! UNBELIEVABLE!!!!!!
