kroger

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This was the worst experience I have…

This was the worst experience I have every received, I order online delivery they cancel my order without even informing me. they charge my credit card for the full amount, but I never received my items, they told me it will be 24-48 hour before I can receive my money back, it didn't take you 24-48 hour to take my money. I was told that they didn't suppose to take my money until I received my items not true, 3 days later and i'm still trying to get my money back, it I would have known that they delivery service was with a third party company I wouldn't have never order a delivery order, I was not told that no one is answering all the telephone number that Kroger's have given me, when I talk to the manager Chris his responds is that they have nothing to do with me getting mu refund. the company works for Kroger's. If I don't get my refund within 24 hours I'm going to the news station with this, cause it is wrong,

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Date of experience: Mar 18, 2020