kroger

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I understand that this is a difficult…

I understand that this is a difficult situation for everyone and pick up or delivery of groceries is a viable option to support social distancing but only if you can actually pull it off! We ordered $200 worth of groceries last week with the soonest delivery date 5 days out, the time for the delivery kept changing and then they just canceled the order entirely. After waiting on hold for 25 minutes this morning Customer service couldn't provide any answers as to why it was canceled and suggested I try again. The best part is that I now have to wit for 3 days for the money to be refunded to my card before I can buy food. Great idea but you clearly can't pull it off very disappointing

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Date of experience: Apr 02, 2020