Today I shopped in Krogers. I wanted to buy half a watermelon, as in take advantage of the sale and cut it in half so I can carry it home! I spoke with customer service and two other clerks; they all said it was probably possible, but they had no authority. I had to speak with the manager, it seemed like he (Jon) was the only worker in the store above the age of 20. He offered sliced watermelon at a higher price and other sizes also at higher prices. He said he couldn't give me what I wanted, but he would look in the back maybe there was a solution. He walked to the back, behind the "forbidden" door, without a word to me he disappeared. When he reappeared he said "no", he spoke to officials and wasn't granted approval. Of course, I heard none of their interaction and had to take his word for it. I had also asked about another product. He seemed disinterested in helping me. He weighed the other product so I would have an idea of the price. It would have been better if it had a tag which displayed the weight. Neither of his suggestions worked for me and he was obviously disinterested in providing any real service. No service - no sale. I left, doubt I'll be back anytime soon. After spending about half an hour to get no help I realize that I can shop elsewhere. What it comes down to for me is: No service - no sale! You can only cut back so much before it begins to hurt - either you or me. Can't we make a win/win situation? Obviously, not at Krogers!
