I shop here frequently without difficulty. The rating is for their Clicklist. I have previously had minor errors in my Clicklist without saying much, but tonight did me in. I placed an order yesterday, with a pick-up reservation for today at 6p-7p. At 5:45 pm, I received a message that my order is "running behind" and I can pick-up between 7p-8p. That was fine for me because I am a nurse and my shift was running over anyway. So, I arrived at the Jeffersonville Kroger at approximately 7:27p. All the spots were filled, so I had to wait. When I was finally able to pull into a spot at 7:38p, I spoke to a female voice after calling 812-288-0010 and was told "your order is not ready". I said "when will it be ready? I reserved for 6p-7p and got a message that it was rescheduled to 7p-8p". The female voice said "it will not be ready until tomorrow". I said "well, that would have been nice to know before I sat here and waited". I was received with a smart alick remark of "I am sorry. Our system is messed up", with a wretched tone of voice, then the female hung up one me.>I called the main Clicklist customer service to cancel my order and was told to call the store directly.>I then called back at 7:53p and spoke to a male voice. I said "I want to cancel my order". The male said "uuhh, ok, it's canceled". That was it. No regard to customer service at all. I am completely done. >side note-I have used their delivery service via Instacart and received impeccable service!! I highly recommend paying the extra cost for that because I have had one too many mishaps with this Kroger's Clicklist situation.
