when I heard Kroger was coming to Florida I was excited to finally get to shop there. However, although the delivery service is wonderful and the delivery time scheduling is awesome the delivery driver is always on time and the setup of the system is very user friendly, there is a breakdown on the fulfilment. I have never got a entire order that I placed. You would think that they would have the system set up as to when you purchase a item it removes it from stock and only offers it if available. It seems like Ice Cream , especially Kroger branded Ice Cream is always out of stock , or if it shows as in stock is always out by the time it is filled for delivery. I have called customer service on the card a driver gave me but never get a response back after leaving a message. I did purchase the free delivery for a year and and working to get my money back on delivery fees, but most likely will not order from Kroger again after my delivery fee has been paid for with free deliveries. I do not want to go through the process of making a online order just to have 5, 6 , 7, 8 items flagged as out of stock in the message they send a couple of hours ahead of delivery. I do check the box to not substitute because if I wanted another item I would have ordered that item. All I can figure is they do not ship enough product to the fulfillment center to meet demand, do not want to send more truckloads per week to the fulfillment center to meet demand or do not think ahead of having plenty of product to meet demand before putting a product on sale. A good idea in theory to not need to build physical stores, but only a few fulfillment centers, but it is clear that Kroger cannot meet the demand for their service. So, I will go back to going to Publix to get my groceries and get what I need the first time and avoid frustration by ordering online only to never get my order filled as needed then make a trip to Publix to cover the iiems that were not delivered by Kroger. This service in Florida is not done by instacart, but by Kroger employees in Kroger trucks. I can say the product is always in the proper temperature range when delivered and all of the Kroger delivery drivers that I have interacted with have been positive and seemed to care about the out of stock issues when I talked with them about it.
