Horrible experience. Will never order on line again. Placed order number 1220034808992949403 and missing 1 item. Packed by Sokhom H out of NC. Waited over 45 minutes on phone and hung up. After 25 minutes waiting for virtual agent I believe I am writing someone how doesn't read English. Read below. Maybe you like to short people a small amount on purpose and they give up. Just wasted 70 minutes for a $3.99 refund. Never ever againHello! Thanks for reaching out to us today. Before I can help connect you to an agent, I need to gather some information. at 1/5/2022 1:23:37 PMBot said Can you tell me your first name? at 1/5/2022 1:23:37 PMYou said John at 1/5/2022 1:23:47 PMBot said Thank you! What is your last name? at 1/5/2022 1:23:48 PMYou said Ingato at 1/5/2022 1:23:56 PMBot said John, what is your email address? at 1/5/2022 1:23:56 PMYou said at 1/5/2022 1:24:07 PMBot saidPlease enter your Alt-ID or Loyalty Card Number, if available. If you do not have it, click the Skip button below.at 1/5/2022 1:24:07 PMPick one of the followingYou said Skip at 1/5/2022 1:24:15 PMBot said Thank you, John! Please wait for the next available agent. at 1/5/2022 1:24:15 PMBot said Finding an agent... at 1/5/2022 1:24:54 PMYou said Anyone there? at 1/5/2022 1:30:06 PMBot said Hi, my name is Kerril St Helene, how can I help you? at 1/5/2022 1:41:43 PMYou said I just received my order and an item is missing at 1/5/2022 1:42:03 PMYou said 1220034808992949403 and missing 1 item. Packed by Sokhom H out of NC at 1/5/2022 1:42:41 PMYou said Item # 07245733105 only received 1 at 1/5/2022 1:43:15 PMBot said I am so sorry you are missing items from your order.I will be happy to assist you. at 1/5/2022 1:43:40 PMBot said Can you please provide me with your shopper’s card or alternative number? at 1/5/2022 1:43:56 PMYou said I don't know at 1/5/2022 1:45:08 PMYou said I have a copy of order in front of me at 1/5/2022 1:45:27 PMBot said Can you inform me of the missing item? at 1/5/2022 1:46:01 PMYou said see above at 1/5/2022 1:46:13 PMBot said I don't see any items with this item number 07245733105 at 1/5/2022 1:48:45 PMYou said Do you see where I typed it already? at 1/5/2022 1:48:56 PMYou said 072457331105 at 1/5/2022 1:49:28 PMBot said Can you inform me of the item ? at 1/5/2022 1:50:09 PMYou said 072457331105 at 1/5/2022 1:50:25 PMBot said Can you please inform me of the item name,being that I cannot find the item number? at 1/5/2022 1:51:57 PMYou said Walden Farns Calorie Free Dressing Bacon Ranch. Do you not have a copy of invoice? It's the second item at 1/5/2022 1:52:59 PMBot said Are you speaking of Walden Farms Bacon Ranch Salad Dressing? at 1/5/2022 1:55:24 PMYou said Do you not have a copy of invoice??????? at 1/5/2022 1:55:53 PMYou said It says Calorie Free at 1/5/2022 1:56:06 PMYou said All on invoice are marked calorie free at 1/5/2022 1:56:25 PMYou said This is a horrible experience at 1/5/2022 1:56:36 PMBot said I am currently looking at your purchase. at 1/5/2022 1:56:45 PMYou said So why is it so hard? at 1/5/2022 1:56:56 PMYou said It's the second item at 1/5/2022 1:57:04 PMYou said Item number 072457331105 at 1/5/2022 1:57:21 PMYou said Walden farms Calorie Free Dressing Bacon Ranck 12oz at 1/5/2022 1:57:47 PMBot said I see here you only have 2 item which contain bacon.Walden Farms Creamy Bacon Dressing and Walden Farms Bacon Ranch Salad Dressing at 1/5/2022 1:59:21 PMYou said Bacon Ranch at 1/5/2022 1:59:53 PMBot said Thank you. at 1/5/2022 2:00:13 PMBot said And you are saying you are missing one the Walden Farms Bacon Ranch Salad Dressing. at 1/5/2022 2:00:53 PM
