Kroger does not have a process in place that allows their customer service people to manually reverse authorization holds. In my case, two fraudulent authorizations totaling $560 were made on my debit card. Thanks to my quick action, the fraudulent order was not filled; however, Kroger says I must wait for the authorization on my debit card to droop off automatically which takes 5 days. This ties up those funds for five days. I worked at a bank and I know the process requires they simply do an "authorization hold reversal" - taking about three minutes of someone's time. So far, they refuse. If this is not fixed today, they will spend a lot more time AND money dealing with me.
