I don't usually have problems with my order and if I do, they refund my money. The problem I have with them is their online ordering. I have marked to keep connected and it shows my name at the top. But when I try to go to the pharmacy or even look at my cart, it makes me sign in again!!! WHY??? Many times I go to the pharmacy website and it says a prescription is ready to fill so I put it in my cart and when I go to check out, it doesn't let me. Whoever is in charge of your IT department needs to be fired or at least demoted. It is so frustrating using your website! I had to pick a date, but I wouldn't complain if it was just one or two dates!