I have given Kraken 3 stars as all the problems I had have been resolved.Customer support was fantastic when you actually spoke to someone.My wife opened an account under her own name for taxation purposes. We decided we would use her account and close mine. I thought it would be an easy process to transfer all my holdings to the new Kraken account but Kraken does not allow to move crypto between Kraken accounts. This led to all sorts of problems involving using the same bank for both account even though the bank account was in BOTH our names.I totally understand that it is for my own protection but somehow I felt that I was seen to be attempting to do something illegal.It isn't a very good feeling having your accounts locked while they verify documents, in my case 3 days ( not as long as some on here ) but nonetheless enough to make you anxious about how easy it is to be locked out of your account. My account is all working fine now and no problems at all.I was lured to Kraken by the fees which are way way less than what I am currently paying but we have decided to go back to our original trading platform as we both feel it is more secure. Had I read these reviews I most likely would not have opened an account.
