Don’t trust this company! Their customer service and related departments are absolutely atrocious. Let me explain - I tried to get an account with them planning on using crypto and trading funds. With my first purchase using $50,000 USD to buy ETH they immediately placed a “pending” status to conduct an internal review on me to ensure the platform remained safe for everyone else! The email noted that it could take up to 48 hours. I started to get concerned when my account was in “Pending Status” close to 48 hours and I had only received six questions that I promptly responded to. There afterwards, getting more concerned I started requesting help from customer service (requiring a ticket) submission only to be given the run around without any resolution. I talked several times customer service CHAT realizing that they could not help me. I tried to contact Customer Service again requiring several ticket submissions without any resolution. 72 hours had passed without any resolution. It was soon 96 hours! I was about ready to flip out without any explanation for what they were doing. I had already submitted 5 or 6 tickets! I had no idea what was going on. After approaching 96 hours they realized that I was getting upset. They decided to elevate the issue. In this meeting (I’m told) they concluded that that my account may be exposed to financial risks! Therefore they were not going to give me account. They provided no other explanation or documentation to support their conclusion. I was really upset because I really needed and wanted to make a crypto payment. They finally released my funds on a Saturday, provided that I would withdraw my funds. I had lost over $1,100 by now changing back to USD. Monday was holiday and still my account was essentially in a “pending” status. Seven days later my account is still in a pending status, because my funds still had not been returned to me. Kraken essentially shut me down over a seven day period and provided no explanation for their actions! If you do business with this company you are crazy!
