I wish I had seen the comments before starting to use their service. First when you open an account there is a 72h compulsory hold of assets and then you can withdraw your asset. But the problem is not only that. After 72h, I withdrew my asset but the transaction is kept on hold. I contacted the support and they send you from this support team to that support team. For just sending a 100usd, I have to wait and still nothing has happened