The worst customer service I have ever experienced. The are quite literally holding money to ransom and their customer services team are robots which simply quote their nonsensical policies. Shady business practice, stay well clear. I paid an invoice in advance for 1 month of email flows ($100 which is criminal itself) and they did not activate my account. They are now claiming that they will hold onto this money indefinitely until we agree on a separate dispute which is much less - which they did not even bring up until they took my money. So they are in essence holding my money to ransom for a completely separate matter and refusing to provide services until in their mind it’s settled. The separate issue being that they want me to pay a month of services which I cancelled and didn’t use. Customer service is appalling, I was speaking to someone that called themselves “Ninja” (what do you expect….) and has zero sense of being reasonable. Update: Quite comical they have responded but made no comment on the fact they are still holding onto a payment I made for a service which they are not fulfilling. It’s like a company saying you owe them £5 which you disagree with, and paying them £100 for another service - they then hold onto the £100 without giving you the latter service until you pay back £5 separately. Unbelievably stupid.
