On March 25th I found out that Evri had 'delivered' a parcel to my home - they left it on my 35cm doorstep and it was subsequently stolen after having been there all day whilst my husband and I were at work.Klarna are telling me that my pay in 3 payments (which had been paused whilst they looked into this) are to resume as the package was marked as delivered. I have an image of it sitting on my doorstep from Evri and an email acknowledging this so why am I still being asked to pay when I don't have my item?If Evri have accepted that the item was not delivered safely resulting in it being stolen why won't Klarna?! The Etsy seller (a small business owner) has kindly offered to replace the item free of charge but it will be delivered through Evri again - and the 2nd payment is due to come out before the parcel arrives.It has been 6 weeks since this happened and during this time I've had to fight for someone to care about this awful experience that has taken up so much of my time and energy. Unfortunately the bigger businesses (Etsy and Evri) have chosen to step back when they're the ones who should be doing something to rectify this situation - which has been totally unfair.How is this acceptable?I won't now be using either company again as they clearly don't care about the consumer; what a joke.
