I had purchased hotel tickets to vacation in Ocean City when the COVID19 situation was starting to settle down. I purchased them at a non refundable rate, but Kayaks website states that during this pandemic, non refundable hotel stays are to be refunded, if you decide to cancel your stay because of said virus. Cases have shown up in Ocean City recently. So of course, i call to cancel my hotel stay, and was told that the hotel i selected was not on the list of hotels registered for a refund. I called a 2nd time to see if i could talk to someone else, but i get the same answer as before. We are in the middle of a global pandemic and this is how they handle things. So i get no refund and im out money. No vacation either. I am not recommending these people to anyone because of this. Its completely ridiculous.
