I am dealing with Italian customer service and this is one of the worst experience EVER. I created a website with them with JimdoStart, I bought the package and the domain (that was coming together with the package). Then I bought the email from another provider and this provider asked me to update the DNS to verify my identity.So I contacted Jimdo for the first time sending ALL THE INFORMATION about the website, domain, email, what I need, the DNS parameters that need to be updated. It was quite a long and detailed email. First answer after a week! To ask me what? "could you please tell me the website you are referring to?". I was shocked, but I kept calm and sent again all the information. ANOTHER WEEK PASSED, and would you guess what was the answer this time? "sorry but we give prio to people who buy the package" (please notice I BOUGHT THE PACKAGE) "plus we couldn't find your domain, please ask your domain registrant". ARE YOU KIDDING ME? These guys don't even check what I am talking about?So I sent a lot of screenshots that prove I have a domain with them, I bought the package, I gave again all the info, I shared the email of the domain registrant that is telling me that since I bought the domain through Jimdo I need to ask Jimdo for help. ANOTHER WEEK IS PASSED, no answer, for updated a DNS records, can you believe that? In the meanwhile, I cannot promote my business because I cannot use my professional email connected to the domain, and it would look unprofessional to use a personal one.
