Edit due to Jimdo reply: this review was left AFTER reaching out to your support team. I have been told that even though you cannot provide evidence that I was sent a reminder email for a heads up to cancel I am still liable for the invoice due. I will be contacting consumer affairs tomorrow as I believe your (unfair) terms and conditions are a breach of Australian consumer law. I do not wish to continue this contract - all I wanted was the cancel a subscription that is not even active on your system. !I am furious!12 months ago I signed up to Jimdo for a project. There was a promotion for 12 months for $12. I found Jimdo to be quite confusing and didn’t end up using the site as I had initially planned. I forgot about Jimdo. Jump to today, I haven’t heard a peep from Jimdo since I signed up 12 months ago. I received a renewal notice this morning notifying me to pay the invoice of $320 in the next 14 days. I enquire about cancelling my subscription only to be told that I was supposed to notify Jimdo 1 month before renewal. This is truely unethical. If your terms and conditions state that 1 month before renewal ends your chance to cancel then you should be notifying people THEN not 12 months after the initial sign up. I can not afford to pay this - I’m now unemployed due to covid19 and I should have the ability to cancel a subscription to a service that I don’t even use (and is not even set up or live) I also don’t even know if Jimdo have my bank card details and are just going to take these funds as I have to feed myself and my child.
