Update: After initial frustration with customer support, my issue was resolved and they do seem receptive to feedback. Just a heads up that embed customisation options are limited and even with the premium tier you do not get a “clean” embed (e.g for fitting into web design / artwork). This may be something they offer as a custom solution but can’t be too sure. One suggestion would be to review the strict no-refund policy and introduce a grace period (even if only a few hours) to ensure customers can use the product for intended purposes
