Appalling service. I have been a customer for 6 months and have yet to be able to link my business bank account to Quickbooks. (I need to download .csv files from my bank and upload them to Quickbooks, having to choose from 4 drop-down menus and manually checking transactions to ensure no overlap from the previous import each time I add new bank entries). My bank (TSB) conducted an investigation on their side months ago and sent a written report, concluding that the issue was on Quickbooks' end. I have spoken to Quickbooks agents several times, screen-shared with them and been on email with Luke, a "senior customer success expert" since November (it's now June), who checks in every few weeks asking me to go through the same process to check whether things work yet. They don't. He now wants me to take another video of the process (which is identical to the video I sent back in November) showing me trying to link my bank account to Quickbooks. When I asked for a report on what's been done on their side for the past 6 months, I received the following answer. "Regarding the team's efforts to resolve this issue, they have been reviewing logs for any anomalies and coordinating with the relevant teams to identify the most effective solution." I live in hope...
