I had password box previously with over 100 passwords saved. Intel Truekey was being developed and they sent emails over a number of months saying it was coming. They informed password box users to move over to true key before a particular date as password box was being discontinued.
There were technical issues which they could not resolve in moving my account over. So they said the only way would be to delete the password box account (and write down all of my passwords before doing so) then creating a new Truekey account. So based on what they said I did this.
I fully expected to be able to add the over 100 passwords back into intel truekey. How wrong was I. They allowed only 15 passwords and demand an annual fee of $19.99 to enable me to add more.
I was not paying an annual subscription with password box and since they are the ones who told me to move over to truekey I do not see why I should be paying to have what I had previously. I never told them to create the software.
I spoke to their support team via chat. I am not sure what planet they are on, the first one started blabbering on about a McAfee Internet security suite subscription which expired in 2012 (nothing to do with password box!) which baffled me. Then passed to someone else who could not grasp the fact my password box account had been deleted by them and he kept asking me to login to password box.
I call their call centre and their attitude is they fully understand they told me to move over from password box to truekey and that is was their decision but said sorry it is inconvenient but you will need to pay. Very poor response and truekey is no better than password box. It actually looks identical, just using different colours!
