I saw an unauthorized charge on my account yesterday from Infogram. Without warning or authorization, they’d auto-renewed my subscription. They put unnecessary barriers in place to cancel, like threatening you by making all your presentations public - that is an INSANELY predatory practice that is NOT highlighted upfront, for obvious reasons. I hadn’t used the service because it wasn’t helpful when I initially tried. I wish I had come across these reviews as a warning. But I reached out immediately to request a refund. They refused by saying that this stipulation was buried in the TOS. They then said they’d canceled my subscription for me; I canceled the subscription yesterday, so they outed themselves with that admission. This is the first service I’ve come across that doesn’t provide a warning before billing and doesn’t issue refunds when you immediately request on the same day as the charge appears. Bizarre. They clearly need a better business model if their success relies on deceptive business practices like holding customers hostage with threats to publish their private content and subscription theft.
