I placed an order for a clock, a filing cabinet and some other small items. Based on my past experience with their sloppy shipping practices, the heavy filing cabinet was thrown together as expected in a large box with the clock and other items banging around on its way to my destination. I received a broken clock, defective looking filing cabinet parts, bent metal with cracking and paint peeling everywhere. I called The customer abuse line and this time the rep was very pleasant in her conversation with me and promised to replace the broken clock and refund me for the filing cabinet. I requested the refund in the form of store credit so I could put it towards another purchase with the company. I also asked if I needed to pack the unit back up for them to retrieve it since I had started assembling it and paused the process once I realize there were some defective parts. I was instructed to take photos of the defects and provide them via email so an assessment could be done to see if the item needed to be sent back or disposed of. After supplying the photos via email there was no confirmation email of a return being accepted, photos received...NOTHING. 3 weeks passed and I called them to inquire about my refund and was told that a refund was issued 5 days or so prior to me calling so I thanked the rep and went on my merry way. 3 more weeks passed and still no gift card arrived via email I called them once again and this time a rep told me a refund was issued but it was back to my original form of payment. I told him there was no refund received on my end and asked them for this information in writing and to provide some kind of confirmation and this is where things got really weird. The rep claimed this was impossible because the case was closed. He insisted he could provide no proof then put me on hold for almost a half and hr only to come back and tell me he had nothing. I asked to speak to a supervisor he said his supervisor insisted that he should refuse to transfer me to anyone higher up. I insisted on speaking to a manager and he once again put me on hold for about ten minutes then came back saying that he went ahead and canceled the original refund and issued another one but still could provide nothing in writing about the specifics of the refund. At this point I told him that I am going to hang up and call back to speak to someone else because I felt like I was getting the run around and simply pure dishonesty. I attempted to call back and all I got was a message saying "You're call cannot be completed at this time" .So to sum it all up this crooked company shipped me a defective item, lied to me about refunding my money and after I called in to get down to the bottom of it I was continually lied to then they blocked my number from calling their 1888 customer abuse line while still holding my refund hostage. I have been shopping with them locally for over 20 years and I am officially done with them and a charge back will be filed for the defective product they sent me.
