I live in Jerusalem, Israel, and own a glass food container with a plastic cover made by IKEA. Two weeks ago one of the flaps attaching the cover to the glass broke. IKEA Israel initially refused to replace the cover without my coming into their store. They have no store in Jerusalem. Their nearest store is at least an hour away by car and two hours by public transportation. I asked them again to send me the cover. They finally relented and promise to send me the cover, but since them several more days have passed without my hearing from them. When I complained to IKEA’s CEO, Jesper BRODIN, he sent me cheerful automated messages saying “Hej!” and promising that he and his team would get right on it, but they never did. My appeals to IKEA’ chairman, Lars-Johan JARNHEIMER have not even elicited any reply. IKEA Israel continued to drag its feet and to give me bureaucratic answers, without anyone calling me or sending me the promised cover. They finally sent me a much smaller cover, and have opened a new case number for me but have not sent me the right cover and have not called me. It has now been TWO WEEKS now and no cover. IKEA’s chiefs do not care.
