I generally love IKEA!! I was excited as my sister had sent me an IKEA gift card. My sister had sent me the docket in case, as she lives interstate. I saw there was a Buy Back scheme. I thought what a great idea! I had two of Solid IKEA FRANKLIN bar stools. I didn't need them any more as my new kitchen doesn't have a breakfast bar. I registered them online. Estimate number: 596182. Approx $40My friend & I carried one each as quite heavy. I got to the desk. They got him to come out & see the bar stools. No communication, or eye contact. just a grunt, "Its rusty" as he walked back out the store room. I looked at the sales assistant in disbelief. I said, they are not rusty!! It is a matte chrome! She said what he says goes. I asked could we leave them there on a trolley till we did our shopping. so much for having good quality second hand products & to be offered nothing! Please do not do Buy Back schemes if it is a farce! There were no scratches & used in very good condition. All good as a day later I had a buyer so excited to get them !I did have fun enjoying the innovative ideas in the prop rooms. A shame at how many products weren't` available. However I did find plenty of other things. one of my favourite was the very sturdy JONAXEL storage basket shelving.fitted perfectly in my wardrobe. My friend had also brought one for her craft items. The staff on the floor were very helpful including the checkout team members.
