ikea

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Awful customer service. Even worse refund experience

On two Ikea trips, I bought 4 light bulbs (2 bulbs on each trip). Later, I wanted to return all 4, so after printing the return labels and sending them, I kept trying to reach them back and forth for about a month and a half to get my money back. Sometimes they would say that they only received 2 instead of 4. Other times, the say that they received everything and I should receive my refund soon. 1 and a half month later, I get my refund back. Horrible experience. And to add to that, they never respond to their email

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Date of experience: Dec 19, 2023