I've seen a lot of crappy customer service but IKEA is the worst. Had a pickup delivery with a 2h window, the diver arrived 30 minutes late and took another 15 minutes to hand out the orders. A ceramic plant pot that I ordered was damaged and he kept it and told me to get in touch with customer service instead of just initiating a refund automatically. The order doesn't even show up in my online profile, there is no contact email, chat doesn't work, on the Messenger chat nobody is answering, hotline is 30+ minutes wait time. There is literally no way to get in touch with support at all. Hard to believe how deep they've sunk. Don't order from IKEA!
