We’ve wasted +15 hours, + 10 calls multiple emails (and a lot of stress and frustration) with the Ikea customer support team. We’ve bought a conplete kitchen and assmebling services from Ikea in July 2024. The delivery abd assembling eas schedulled for the first week o November. This is when the nightmsre started. During our visit to the Kitchen design team we flagged our address eas wrong. We did the same in the following phone appointments.But still the pieces osf our kitchen wete delivered to a wrong address. Because we had already paid, the Kitchen department replied to all of my e-mails with “we can’t help you”, In parallel, the support via phone, from Customer Support, besides taking between 40 minutes to 1:30h to have someone on the line, it only helped creating a dossie, but no correct action was taken. More pieces were delivered to a wrong address. We have currently half of the kitche assembled, and the assembling company has jxut ingmfotmrd idcccc
