The kitchens are good quality and good value but you'll have to drive the whole process and constantly chase at every stage. This was the case at IKEA Milton Keynes - I have no idea who 'runs' the department. From paying for the kitchen in full right through to final installation which took many months (the fitting itself took 3 weeks) I had no contact from kitchen services apart from me chasing countless individuals for updates. On one occassion I contacted 3 named individuals in kitchen services with a query and got no reply. So it was back to the call centre queue.There is no joined up process, a project plan is given by IKEA, but this is pure fantasy. There is no single point of contact; there is no dedicated support if anything is held up or goes wrong. You can get put through to a call centre, but you can't speak directly to kitchen services at the store - there is no number for this and you can't get put through. Our issues were relatively small, but if these were major, you'd have big problems. The IKEA contracted fitters were excellent, but their their job is not to coordinate everything - it's to fit the kitchen. A call from IKEA kitchen services during installation was part of the project plan - to check all was going well, but this never happened. From the moment we paid the full balance, there has been no follow up whatsoever from IKEA during or after the completed installation - zero!! That's over a 4 month period until now.If they want to be a serious player in kitchens, they need a massive shake up, with several rockets fired up places where the sun doesn't shine.We got there in the end, the kitchen is great and we are pleased with the final result, but we honestly couldn't recommend without the above caveats. As a final point, the initial measuring service, sales and design processes were great, but post sales it was incredibly poor.
