ikea

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Do not order from IKEA if you value customer service

Very poor customer service. An item from a PAX wardrobe we ordered was damaged on arrival (glass door). Customer services (after being on hold for nearly an hour) promised and booked a replacement. On the day, nothing came and logged in to see the replacement had been cancelled with no communication. Online web chat (another hour wait) confirmed none in stock and no idea when they would be back. Painful communication, like speaking to a Robot and clearly pasting answers from other chats in the reply. Really poor all round. Steer clear of these guys. order number 1491032005

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Date of experience: Jan 15, 2025