ikea

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Delivery never showed up

Delivery never showed up. Selected day for delivery, received email with confirmation. Then received a 4 hour window. In the whole time and no delivery. Contacted customer service and the delivery have never actually been dispatched to the delivery hub. Well, that's what I was initially told. Then apparently it had arrived at the delivery hub but too late for delivery and the earliest it could be delivered is 3 days later. Amazing the information that can suddenly appear. I have no faith that it will be delivered. €50 delivery fee and having to stay in missing work for at least 2 days is ridiculous. Click and collect if possible and preferably don't use them.

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Date of experience: Feb 10, 2025