I placed an order and paid for next day delivery, IKEA changed it to a date which wasn’t convenient, I called and they changed it back to the original date. It didn’t arrive, I called and they changed it to another date , an hour after this call IKEA cancelled my order. That was 28/01/25, despite calling on three separate occasions (plus the two to sort the delivery date), I have not received my refund, it is the 11th February. I was told during one call that it needs to be actioned and then it takes 14 days after that time to refund. Another person told me I would receive it urgently. It was IKEA who cancelled it, not me so I would have expected an automatic refund. The amount is £139 (£124 plus £15 gift voucher), so it’s not a small amount. I have waited between 10-34 minutes for the phone to be answered when I have called. Clearly a really poor system of returning money to customers.
